Frequently Asked Questions

How long will it take once I place my order?

Once we receive your order and you approve the artwork, it takes approximately  5 to 7 business days to produce your custom USB drives. Allow another 5 business days for delivery.

Are there setup fees?

There are never any setup fees when you work with us.

How much will it cost to ship?

Nothing. Standard shipping is FREE.

Where will my order ship from?

Your order will ship directly from China to the address you specify. We will use the most efficient method possible.

Will I get a tracking number after my order has shipped?

Yes. Once your order has shipped, an email with tracking information will be sent to the email address associated with your order.

What shipping company do you use?

For international orders we typically use DHL. However, we use all the major carries depending on the product and timeframe it needs to get to you.

What if I need my order fast. Do you offer express shipping?

Yes. When you place your order, please indicate the date you need your order by. If it is outside our normal production time, express shipping is an option.  However, if express shipping is needed, there will be additional shipping charges which we will quote at that time.

What sizes of USB flash drives do you offer?

We offer a wide range of the most popular sizes starting from 128 MB up to much larger drives such as 64 GB. The most common size drives for promotional purposes are 1 GB, 2 GB, 4 GB, 8 GB, and 16 GB. If you do not see the size you are looking for in the drop down, please let us know what you are looking for.

How much data can a custom USB drive hold?

Though it will vary based on file size, resolution etc…here is a simple reference chart:

Capacity Photo (10MP)* Video (1080 AVCHD)* Music (MP3)* Office Files*
4 GB 225 10 min 250 1 GB
8 GB 450 20 min 500 2 GB
16 GB 900 40 min 1000 4 GB
32 GB 1,800 80 min 2000 8 GB
64 GB 3,600 160 min 4000 16 GB
128 GB 7,200 320 min 8000 32 GB

* These are approximations: results will vary based on file size, resolution, compression, bit rate, content, host device, pre-loaded files and other factors. 11GB=1,000,000,000 bytes. Actual user storage less. Compatible device required. Full HD (1920x1080) video support may vary based on host device, file size, resolution, compression, bit rate, content and other factors.

I want to preload data onto my custom flash drives. What are my options?

We offer a variety of preloaded data options such as:

  • Data Preload
  • Menu Prompt Autorun
  • AutoPlay Autorun
  • Encrypted Drives
  • Non-Erasable Content

What are the Read/Write Speeds of your flash drives?

Expect an average writing speed of 3.5 to 4 megabytes per second and a reading speed of about 15 to 16 megabytes per second. That means about 1 GB of information can load onto the drive in about four minutes and download in about a minute.

What are my printing options?

We offer Screen Printing, Four Color Digital, Rubber Stamping and Laser Engraving. The type and quantity of drive you order will typically determine the method of printing.

Is there a minimum order?

Yes. The minimum order quantities are as follows:

100 - USB Drives

500 - Custom Headphones

500 - Custom USB Cables

200 - Custom Power banks

NOTE: Higher qualities will result in lower per unit costs.

Do you offer a warranty on your products?

Yes. We stand behind every product we sell. Due to varying technology, we offer the following warranties against manufacturer defects.

5 Year - USB Drives

6 Months - Custom Headphones

6 Months - Custom USB Cables

1 Year - Custom Power banks

Will your USB drives work with any computer?

All of our products are based on the USB 2.0 standard and are backwards compatible to USB 1.1. We also offer USB 3.0 drives and they are also backwards compatible as well. However, older computers may not be able to use the newer USB drives and all USB 2.0 and USB 3.0 drives will operate at a slower rate in a USB 1.1 port.