Frequently Asked Questions
Once we receive your order and you approve the artwork, it takes approximately 5 to 7 business days to produce your custom USB drives. Allow another 5 business days for delivery.
There are never any setup fees when you work with us.
Nothing. Standard shipping is FREE.
Your order will ship directly from China to the address you specify. We will use the most efficient method possible.
Yes. Once your order has shipped, an email with tracking information will be sent to the email address associated with your order.
For international orders we typically use DHL. However, we use all the major carries depending on the product and timeframe it needs to get to you.
Yes. When you place your order, please indicate the date you need your order by. If it is outside our normal production time, express shipping is an option. However, if express shipping is needed, there will be additional shipping charges which we will quote at that time.
We offer a wide range of the most popular sizes starting from 128 MB up to much larger drives such as 64 GB. The most common size drives for promotional purposes are 1 GB, 2 GB, 4 GB, 8 GB, and 16 GB. If you do not see the size you are looking for in the drop down, please let us know what you are looking for.
Though it will vary based on file size, resolution etc…here is a simple reference chart:
|Capacity||Photo (10MP)*||Video (1080 AVCHD)*||Music (MP3)*||Office Files*|
|4 GB||225||10 min||250||1 GB|
|8 GB||450||20 min||500||2 GB|
|16 GB||900||40 min||1000||4 GB|
|32 GB||1,800||80 min||2000||8 GB|
|64 GB||3,600||160 min||4000||16 GB|
|128 GB||7,200||320 min||8000||32 GB|
* These are approximations: results will vary based on file size, resolution, compression, bit rate, content, host device, pre-loaded files and other factors. 11GB=1,000,000,000 bytes. Actual user storage less. Compatible device required. Full HD (1920x1080) video support may vary based on host device, file size, resolution, compression, bit rate, content and other factors.
We offer a variety of preloaded data options such as:
- Data Preload
- Menu Prompt Autorun
- AutoPlay Autorun
- Encrypted Drives
- Non-Erasable Content
Expect an average writing speed of 3.5 to 4 megabytes per second and a reading speed of about 15 to 16 megabytes per second. That means about 1 GB of information can load onto the drive in about four minutes and download in about a minute.
We offer Screen Printing, Four Color Digital, Rubber Stamping and Laser Engraving. The type and quantity of drive you order will typically determine the method of printing.
Yes. The minimum order quantities are as follows:
100 - USB Drives
500 - Custom Headphones
500 - Custom USB Cables
200 - Custom Power banks
NOTE: Higher qualities will result in lower per unit costs.
Yes. We stand behind every product we sell. Due to varying technology, we offer the following warranties against manufacturer defects.
5 Year - USB Drives
6 Months - Custom Headphones
6 Months - Custom USB Cables
1 Year - Custom Power banks
All of our products are based on the USB 2.0 standard and are backwards compatible to USB 1.1. We also offer USB 3.0 drives and they are also backwards compatible as well. However, older computers may not be able to use the newer USB drives and all USB 2.0 and USB 3.0 drives will operate at a slower rate in a USB 1.1 port.